The standard method of billing in professional services has traditionally had an emphasis on providing services in exchange for an hourly rate. We believe that this method is an archaic method of pricing. It is also a conflict of interest because what it means is (as an industry) we are directly rewarded for our inefficiencies. The longer we take to do the work the more we get. Hourly billing does not promote an emphasis on customer service or an incentive to complete work quickly.
The biggest issue with hourly billing is that you have no idea how much the work will cost until the bill is received. We don’t feel that is fair on you. As a courtesy to you, we feel that you deserve to know in advance how much the work will cost and what it entails. As a modern and progressive firm we have moved all of our engagements to a fixed price agreement model.
What does this mean for you?
You will always know how much you will pay for services in advance, and will always have the opportunity to discuss the agreement before we get started on any work. If new work is required outside of the scope of our existing agreement we will issue a written proposal for you to accept (or discuss) before we commence new services.
It places the risk back on us, the practice. You don’t have to worry about paying for more hours than you thought it would take. We have to focus on being more efficient to ensure our relationship is mutually profitable. This means we can leverage the best in breed technology to constantly improve the quality of the services we deliver to you.
It opens the lines of communication. You don’t have to be afraid to contact us with questions and be worried about receiving a bill for your time. All of our fixed price agreements include support and regularly scheduled review sessions. In fact, we encourage communication. Becoming your trusted advisor is our mission and communication is the key.
