Book an initial ‘discovery’ call using our online calendar, contact form, or email; or simply call directly on 0401 049 744.
After an initial chat about your general goals & requirements, we’ll send you a brief ‘discovery’ document by email – to go a little deeper into your business and to clarify the solutions you’re looking for.
We will then meet with you to present a scope of services, either by video call or in person.
If we’re a good mutual fit for each other, you’ll receive a letter of engagement by email, covering the scope of work, estimated fees, commencement dates, etc.
How long are your agreements?
We work with you until either of us decides it's time to end (we ask for 30 days notice to give us time to complete any outstanding work).
As things change in the business, we update our agreements to align our work with what the business needs. It keeps us focused on providing you with outstanding customer service at all times, and gives us flexibility to change with you.
Why do you do fixed monthly fees?
The standard method of billing in professional services has traditionally had an emphasis on providing services in exchange for an hourly rate. We believe that this method is an archaic method of pricing. It is also a conflict of interest because what it means is (as an industry) we are directly rewarded for our inefficiencies. The longer we take to do the work the more we get. Hourly billing does not promote an emphasis on customer service or an incentive to complete work quickly.
The biggest issue with hourly billing is that you have no idea how much the work will cost until the bill is received. We don’t feel that is fair on you. As a courtesy to you, we feel that you deserve to know in advance how much the work will cost and what it entails. As a modern and progressive firm we have moved all of our engagements to a fixed price agreement model.
What does this mean for you?
You will always know how much you will pay for services in advance, and will always have the opportunity to discuss the agreement before we get started on any work. If new work is required outside of the scope of our existing agreement we will issue a written proposal for you to accept (or discuss) before we commence new services.
It places the risk back on us, the practice. You don’t have to worry about paying for more hours than you thought it would take. We have to focus on being more efficient to ensure our relationship is mutually profitable. This means we can leverage the best in breed technology to constantly improve the quality of the services we deliver to you.
It opens the lines of communication. You don’t have to be afraid to contact us with questions and be worried about receiving a bill for your time. All of our fixed price agreements include support and regularly scheduled review sessions. In fact, we encourage communication. Becoming your trusted advisor is our mission and communication is the key.
How often do you work on my accounts?
Our standard process is to work on each client at least once per week to ensure data is kept up to date.
We also complete a thorough monthly quality assurance check.
All of our clients will have two sets of eyes completing the work, further reducing the risk of errors.
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